1. Information We Collect

When you interact with our website or submit any enquiry forms, we may collect personal information such as your name, phone number, email address, city or location and any business details you voluntarily provide. We may also collect non-personal information including your device type, browser information, IP address and general website usage data. This information helps us understand your interests and improve our services.

2. How We Use Your Information

The information we collect is used to provide you with details about SmartDukaan franchise opportunities, product offerings, promotional updates and store-related information. We also use this data to respond to your inquiries, improve our website experience, enhance our services and maintain internal records for business operations. All communication sent to you will be based on the information you requested or consented to receive.

3. Sharing of Information

We do not sell or rent your personal information to any third party. However, we may share your information with authorized SmartDukaan teams, franchise support teams and trusted service partners who help us operate the website or deliver communication. These partners follow strict confidentiality and data protection standards. Your information may also be shared with government authorities if required by law.

4. Use of Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, store user preferences and analyze website performance. Cookies help us understand how visitors use our website and enhance the overall browsing experience. You may disable cookies through your browser settings, although certain website features may not function optimally without them.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse or alteration. While we strive to ensure the highest level of security, no data transmission over the internet is completely secure. You share information with us at your own discretion.

6. Your Rights

You may request access to the personal information we hold about you, ask for corrections, withdraw your consent for communication or request deletion of your data, subject to legal and operational requirements. To exercise any of these rights, you may contact us at the email address provided below.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, privacy practices or security measures of these external sites. We encourage you to review the privacy policies of third-party platforms before sharing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date.