Social Impact and Responsibility Last Updated: 20 Nov 2025
At New Spice Solutions Pvt. Ltd. (“SmartDukaan”, “we”, “our” or “us”), we are committed to creating a positive impact on society through responsible business practices, sustainable operations and meaningful community engagement. Our approach to social responsibility reflects our belief that growth and progress must benefit not only our business but also the retailers we empower, the customers we serve and the communities we operate in.
1. Responsible Resource Usage
We continuously work to reduce our environmental footprint by promoting responsible use of energy, minimizing wastage and improving operational efficiency. Our offices and partner stores encourage energy-efficient lighting, regulated air-conditioning, mindful electricity use and the adoption of renewable alternatives wherever feasible. By using energy responsibly, we aim to contribute to a cleaner and more sustainable future.
2. Reduction of Paper and Waste
SmartDukaan actively encourages a shift toward digital processes and reduced paper consumption. Internal workflows, franchise onboarding, communication and documentation are largely digitized to avoid unnecessary printing. We also promote responsible waste management practices across our network and encourage our franchise partners to follow similar guidelines to reduce landfill burden and support cleaner surroundings.
3. Supporting Local Entrepreneurship
Our core business directly contributes to social upliftment by enabling small retailers and first-time entrepreneurs to build sustainable livelihoods. By providing training, brand support, market access and modern retail systems, we help individuals in smaller towns compete with larger urban markets. This strengthens local economies and creates long-term employment opportunities across multiple communities.
4. Customer Awareness and Fair Practices
We believe in fair and transparent business practices, responsible marketing and honest communication with customers. Our aim is to create awareness about genuine products, fair pricing, warranty benefits and safe buying practices. Through our franchise network, we strive to ensure that customers in smaller towns receive the same standards of service, product authenticity and reliability as customers in major cities.
5. Community Engagement and Development
SmartDukaan is committed to contributing positively to the communities we serve. We support local initiatives, awareness programs, skill-building activities and collaborations that promote digital literacy, entrepreneurship and responsible tech usage. Our goal is to strengthen local ecosystems and encourage community development in a meaningful and sustainable manner.
6. Continuous Improvement and Compliance
We regularly evaluate our social responsibility practices to align with evolving environmental and community standards. All initiatives are implemented in compliance with relevant laws and regulations. We remain committed to improving our policies, adopting better technologies and promoting responsible behavior across our organization and partner network.
7. Contact Information
For any questions or concerns regarding these Terms and Conditions, you may contact us at:
care@smartdukaan.com